Good to know
FAQs & policies
Answers to common custom-order questions. Confirm your final cancellation, revision, and refund terms before publishing this page as official policy.
How do I request a custom item?
Use the Custom Order Request page and include quantities, personalization details, timing and any reference artwork.
How do I receive a quote?
TMID reviews each request and contacts you with availability, pricing and payment instructions through Square.
Does submitting the form confirm my order?
No. A request is not a completed purchase or guaranteed production date. Order confirmation depends on accepted pricing, required payment and any approvals.
Can I upload artwork?
Yes. You can add inspiration or artwork through the custom-order form. Please submit images you have permission to use.
Do you offer pickup, delivery or shipping?
Available options depend on the product and destination, and will be confirmed during the quoting process.
Policies to finalize
Before launch, add your approved payment, proof-revision, cancellation, refund, privacy, delivery and shipping policies. Do not copy older Square policy text without checking that it still matches your operations.